Bengbet Privacy Policy — committed to protecting your information

As one of Bangladesh's most trusted online gaming and betting platforms, Bengbet takes your privacy seriously. This Privacy Policy ("Policy") explains how Bengbet collects, stores, processes, and safeguards your personal information.

This Privacy Policy applies to you from the moment you create an account, play games, place bets, or use any of our services on Bengbet. Please read it carefully, and feel free to reach out to our support team if you have any questions.

Bengbet believes transparency is the foundation of trust. That's why we are fully open about our data practices. Your personal information is collected only for necessary purposes — we never hold data we don't need.

Bengbet collects your information in several ways. Below is a detailed breakdown of the types of data we collect:

Information collected directly from you

• Registration details: Full name, date of birth, email address, mobile number, and password.
• KYC documents: A copy of your National ID (NID), passport, or driving licence.
• Payment Information: Mobile banking numbers (bKash, Nagad, Rocket) and bank account details.
• Contact Information: Residential address (where required).
• Support Contact: Information provided when you contact us via chat or email.

Automatically collected information

• Device information: IP address, browser type, operating system, and device ID.
• Usage Data: Games played, time spent on the platform, and pages visited.
• Transaction details: Deposit, withdrawal, and betting history.
• Log data: Login time, logout time, and session duration.

Bengbet uses your information only for specific, legitimate purposes. We never use your data for anything beyond its intended scope without your consent. All the reasons we use your information are listed below:

• Account Management: To create, maintain, and manage your account.
• Identity Verification: To verify your identity as part of the KYC process.
• Payment Processing: For processing deposits and sending withdrawals.
• Customer Support: To address your questions and resolve any complaints.
• Security: To prevent fraud, money laundering, and other unlawful activities.
• Service Improvement: To personalize your experience and improve the platform.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic gaming behavior and provide appropriate support.

Bengbet never sells your personal data. In certain situations, information may be shared with trusted third parties — all of whom are required to uphold Bengbet's privacy standards.

Who Your Data May Be Shared With

• Payment Processor: Payment gateways such as bKash, Nagad, Rocket, and banks — used solely to process transactions.
• Identity Verification Services: Licensed verification service providers for the KYC process.
• IT Infrastructure Partner: Server hosting and cloud service providers.
• Law Enforcement Agencies: Pursuant to a court order or government directive.
• Regulatory Authorities: To meet licensing and compliance obligations.

Bengbet uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: To maintain login sessions and ensure platform security. Without these, the platform will not function properly.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To review site usage and improve our services.
• Security cookies: To prevent fraud and cyber attacks.

You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features of the platform. Bengbet does not use any third-party advertising cookies.

Bengbet uses industry-leading security measures to protect your information. Our security infrastructure is built across the following layers:

• Transmission security: All data transmissions are secured with TLS 1.3 and 256-bit SSL encryption.
• Storage security: Stored data is secured with AES-256 encryption.
• Access Controls: Only authorized personnel can access data on a need-to-know basis.
• Regular Audits: Regular security assessments are conducted by independent third parties.
• Firewall & DDoS Protection: Advanced network security measures remain active at all times.
• Two-factor verification: 2FA can be enabled on your account for added security.

Bengbet does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account details: Generally up to 5 years, both while your account is active and after it is closed.
• Transaction Records: A minimum of 5 to 7 years in accordance with financial regulations.
• KYC documents: For a specified period after account closure, to meet legal and regulatory requirements.
• Support Contact: Up to 2 years after a matter is resolved.
• Log data: Up to a maximum of 12 months for security purposes.

Once the retention period expires, Bengbet securely deletes or anonymizes your data.

Bengbet gives you full control over your personal data. You have the following rights:

To exercise any of these rights, please support@bengbet.betto send us an email. Bengbet will typically respond to your request within 30 business days.

Bengbet strictly prohibits registration by anyone under the age of 18. We do not knowingly collect personal data from minors. Age is verified during registration and confirmed through the KYC process.

If we discover that a minor's information has been collected by mistake, the account will be closed immediately and all associated data will be deleted. If you believe a minor is using Bengbet, please support@bengbet.betto let us know.

Bengbet reserves the right to modify or update this Privacy Policy as needed. When significant changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notification may be sent to your registered email address regarding relevant changes.
• A notice may be displayed on the website.

Continued use of Bengbet after an updated policy is published will be considered acceptance of the new Privacy Policy. We recommend checking this page regularly.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team:

• Email: support@bengbet.bet
• Live Chat: Via the chat icon on our website — available 7 days a week, 24 hours a day.
• Response Time: Typically within 3–5 business days.

We take all privacy-related requests and concerns seriously and work to resolve them promptly. For general questions, please visit our FAQ Page here.